Features overview

How does the pricing work?

Pricing is based on number of users and the modules selected.

Payment is normally annual in advance via direct debit.

Please contact us on (+44) 0115 989 4026 to discuss your requirements which will enable us to provide a recommendation.

Can I change the plan?

You can make changes to your plan at any time by changing your plan type or add/ remove users. Note that downgrades will come into effect in the next billing period only.

What connection does Flo10 have with other systems?

Flo10 is an independent software designed to complement your existing systems.

Data feeds and points of connection or integration with 3rd party systems (whether via an API or not) are subject and dependent on the availability and openness of said 3rd party.

See the connectors page for details of our standard integrations.

Flo10 connects to other systems. What does this mean?

Flo10 solutions do not involve code change to any 3rd party Software and rely upon the API available for cloud-based systems.

For Deltek PIM customers; Flo10 and your company adhere to the protocols stated in the document: Deltek PIM Extension Guidelines; A guide for customers who have permission to develop the Deltek PIM system or intend to use third party development. Flo10 is a seperate and standalone system.

What web browsers are compatible?

Flo10 is compatible as standard with Chrome, Safari, Firefox, Internet Explorer, and Edge.

For custom systems, Flo10 test on Internet Explorer and Chrome, although reasonable efforts to fix problems on other browsers will be provided if they are reported as part of the subscription or support agreement.

What risks are associated with updates to 3rd party systems?

We minimise the risk of Flo10 functionality being affected by 3rd party updates. Whilst unlikely, upgrades to 3rd party platforms could require remedial work by Flo10. This would be covered by the annual support or subscription contract with Flo10.

Where integration with 3rd party systems is involved, it is compliant with the current version of the 3rd party system. Flo10 cannot guarantee future compatibility with any 3rd party system. Please see our standard terms and conditions for further details.

What support does Flo10 provide?

Unlimited support is available during the hours of 9am – 5pm, Monday to Friday in the United Kingdom. UK public holidays and the 23rd, 24th and 27th December do not apply. Flo10 is closed during these days.

Unlimited support is available for customers in North America with support hours to be specified based on your primary time zone.

Support covers general bug fixes, unlimited assistance with general queries, software updates, basic configuration changes, updates to keep in line with integrated 3rd party software, and support during infrastructure moves.

Please see our standard terms and conditions for further details.

What are the cloud SLAs?

The Software is hosted on a Microsoft Azure platform that offers 99.9% uptime and whilst Flo10 intends that the Software should be available 24 hours a day, seven days a week, it is possible that on occasions the Software may be unavailable to permit maintenance or other development activity to take place.

If for any reason Flo10 has to interrupt the Software for longer periods than Flo10 would normally expect, Flo10 will use reasonable endeavours to publish in advance details of such activity via email.

For customers based in the United Kingdom the Azure database(s), hosting and data processing services are located in the United Kingdom.

For customers based in The Republic of Ireland, the Azure database(s), hosting and data processing services are located in Dublin.

For customers based in The United States of America, the Azure database(s), hosting and data processing services are located in Azure East but can be located in another US location if required.